FAQ

Quality Assurance

At Beauty On Cue, we take great pride in delivering high-quality, long-wear lip lacquers that meet the highest standards. Each product is carefully reviewed for quality prior to being packed and shipped to ensure that you receive the best possible experience with every order.

Refund Policy:

All sales are final. Due to the nature of our products, we do not offer refunds or exchanges once an order has been processed and shipped. Exchanges are not accepted.

Extreme Circumstances

Refunds may only be approved in rare, extreme cases such as receiving a defective or incorrect product. All requests for refunds are carefully reviewed on a case-by-case basis. To be eligible for consideration, the issue must be reported to our customer service team within 48 hours of receiving your order. Proof of defect, such as photos or videos, may be required for evaluation.

Lost or Delayed Shipping Exception Policy

Beauty On Cue is committed to ensuring that your order arrives safely and promptly. We understand that shipping delays or lost packages can be frustrating and we're here to help resolve any issues quickly and efficiently.

Lost or Delayed Orders Policy

If your order appears to be lost or is delayed beyond the expected delivery date, we kindly ask that you follow these steps:

  1. Check Your Tracking Information
    Before reaching out, please check your order's tracking information. You can find this in your shipping confirmation email. Sometimes carriers may experience delays, and the tracking will provide the most up-to-date status.

  2. Allow Extra Time for Delivery
    Please allow an additional 3-5 business days beyond the expected delivery date. Occasionally, orders may be delayed due to high shipping volume, customs processing, or other unforeseen circumstances.

  3. Contact the Shipping Carrier
    If your package is marked as "delivered" but has not arrived, contact your local postal service or shipping carrier. Often, packages are left in secure locations or with neighbors. Provide them with the tracking number for more details.

  4. Reach Out to Us
    If your order is lost or remains undelivered after the extra time allowance, please contact us at info@bocsupport.com with your order number and tracking details. We will work directly with the shipping carrier to locate your package or provide a solution.

Resolution Options

  • Lost Packages: If your package is confirmed lost after carrier investigation, we will issue a replacement or full refund.

  • Delayed Orders: For orders delayed beyond the standard shipping time (and the additional 3-5 days), we will expedite a new shipment at no extra charge or provide other support as necessary.

Important Notes

  • We are not responsible for incorrect shipping addresses provided by customers. Please double-check your address before completing your purchase.
  • At this time, we do not ship internationally. P.O boxes are not accepted for US territories.

Best Practices for Customers

  • If you're experiencing any issues, it’s always best to first track the package using the provided tracking number.
  • Contact your local postal service for any in-transit delays or delivery concerns before reaching out to us.

We appreciate your understanding and patience! We're here to ensure you receive your products as quickly as possible.

Contact Us

If you have any questions or concerns about your order, please reach out to our support team at info@beautyoncue.com. Thank you for your understanding.